Terms of Use

1. About Our Website

This website provides general information about Amar Medical Agency, our location, opening hours, pharmacy products, doctor OPD schedules and appointment enquiry facilities. The website is intended to help visitors access information and contact us. It does not replace direct confirmation from our team.

2. Medicines and Product Information

Information about medicines, over-the-counter (OTC) products, baby care, nutrition and healthcare products is provided for general informational purposes only.

• Product listings may be illustrative and may not represent our complete inventory.
• Product availability, brands, packaging and prices may change without notice.
• A product appearing on the website does not guarantee that it is currently in stock.
• Product information is not a substitute for professional medical advice, diagnosis or treatment.
• Always read the product label and follow the advice of a qualified healthcare professional.
• Prescription medicines will be supplied only in accordance with applicable laws and prescription requirements. We do not encourage self-medication or the use of prescription medicines without appropriate medical supervision.

3. Medical Disclaimer

The website’s medicine-related content and doctor information are provided for general awareness and convenience. They must not be interpreted as a diagnosis, prescription or guarantee of a particular medical outcome. Always consult a qualified doctor or pharmacist regarding your health concerns, medication use, dosage, contraindications or possible side effects. In an emergency, seek appropriate medical assistance immediately.

4. Doctors and OPD Information

Doctor profiles, qualifications, specialties and OPD timings are published for informational purposes. Schedules may change because of professional commitments or other circumstances. Please confirm the latest availability before visiting. Publishing a doctor’s profile does not guarantee an appointment or immediate consultation. Medical decisions and treatment remain the responsibility of the qualified healthcare professional providing the consultation.

5. Appointment Requests

The appointment form and WhatsApp contact facility are intended to help visitors send enquiries or request appointments. Submitting a form or message does not itself constitute a confirmed appointment. Confirmation depends on availability and communication from the relevant person or team. Please provide accurate contact details and avoid submitting unnecessary sensitive medical information through general enquiry forms.

6. Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Submit knowingly false or misleading information.
• Attempt to disrupt, damage or gain unauthorised access to the website.
• Copy, reproduce or commercially exploit website content without permission, except where permitted by applicable law.

We may restrict access where reasonably necessary to protect the website, users or our legitimate interests.

7. Intellectual Property

Unless otherwise stated, website text, branding, graphics, photographs and other materials are owned by Amar Medical Agency or used with permission. They may not be reproduced or reused commercially without appropriate authorisation. Third-party names, logos and product trademarks remain the property of their respective owners.

8. External Websites and Services

Our website may provide links to services such as Google Maps and WhatsApp. These services operate under their own terms, policies and availability. We do not control external websites and are not responsible for their content, privacy practices or service interruptions.

9. Accuracy and Availability

We make reasonable efforts to keep website information accurate and current. However, we do not guarantee that every page, product listing, price, schedule or service detail will always be complete, error-free or available. Please contact Amar Medical Agency to verify important information before making a visit or purchase.

10. Limitation of Responsibility

To the extent permitted by applicable law, Amar Medical Agency shall not be responsible for losses arising solely from reliance on outdated or incomplete website information, temporary website unavailability, or third-party services beyond our reasonable control. Nothing in these terms excludes any liability or consumer right that cannot legally be excluded under applicable law.

12. Changes to These Terms

We may update these Terms of Use as our website or services change. The latest version and revision date will be published on this page. Continued use of the website after an update constitutes use subject to the revised terms, to the extent permitted by law.

13. Applicable Law

These terms are subject to the laws applicable in India. Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable law.

13. Doctor Availability, OPD Timings & Waiting Period

The doctor's consultation timings communicated through this website, WhatsApp, telephone, or any other channel are indicative and may be subject to change due to medical emergencies, unavoidable circumstances, professional commitments, or other unforeseen events. Patients are advised to allow for a possible waiting period of approximately 1.5 to 2 hours beyond the communicated time and plan their visit accordingly.

Patients must report to the reception and complete their registration upon arrival. For example, if a patient is asked to report at 1:00 PM but arrives at 3:00 PM or 4:00 PM without having registered their arrival earlier, the originally communicated time does not guarantee immediate consultation. The patient's actual arrival and registration time, the existing queue, and patients already waiting will be considered when managing the consultation sequence. Accordingly, the patient may need to wait for approximately 1.5 to 2 hours or longer, depending on the circumstances. Late-arriving patients cannot insist on priority over patients who have already reported and are waiting in the queue.

Patients are expected to maintain orderly conduct and cooperate with reception staff and other patients. Abusive behaviour, intimidation, threats, or disruption of clinic operations will not be tolerated. Amar Medical Agency and the concerned clinic reserve the right to adjust OPD schedules, manage queues, or reschedule consultations when reasonably necessary. Wherever practicable, patients will be informed of significant delays or cancellations.

By requesting an OPD appointment or visiting the clinic, patients acknowledge that the communicated consultation time is indicative and that waiting periods may occur. However, nothing in this clause limits any rights or remedies available to patients under applicable law. Concerns regarding delays, cancellations, or queue management may be raised with the reception or clinic management.

डॉक्टर की उपलब्धता, OPD का समय एवं प्रतीक्षा अवधि

इस वेबसाइट, WhatsApp, टेलीफोन या किसी अन्य माध्यम से बताई गई डॉक्टर की परामर्श संबंधी समय-सारणी अनुमानित है और चिकित्सा संबंधी आपात स्थिति, अपरिहार्य परिस्थितियों, व्यावसायिक प्रतिबद्धताओं या अन्य अप्रत्याशित कारणों से इसमें बदलाव हो सकता है। मरीजों से अनुरोध है कि बताए गए समय के अतिरिक्त लगभग डेढ़ से दो घंटे की संभावित प्रतीक्षा अवधि को ध्यान में रखकर अपनी यात्रा की योजना बनाएँ।

मरीजों को क्लिनिक पहुँचने पर रिसेप्शन पर अपनी उपस्थिति दर्ज करानी होगी और पंजीकरण कराना होगा। उदाहरण के लिए, यदि किसी मरीज को दोपहर 1:00 बजे आने के लिए कहा गया है, लेकिन वह पहले अपनी उपस्थिति दर्ज कराए बिना दोपहर 3:00 बजे या 4:00 बजे पहुँचता है, तो पहले बताया गया समय उसे तुरंत डॉक्टर को दिखाने की गारंटी नहीं देता। परामर्श का क्रम निर्धारित करते समय मरीज के वास्तविक आगमन एवं पंजीकरण के समय, उस समय की कतार और पहले से प्रतीक्षा कर रहे मरीजों को ध्यान में रखा जाएगा। इसलिए परिस्थितियों के अनुसार मरीज को लगभग डेढ़ से दो घंटे या उससे अधिक समय तक प्रतीक्षा करनी पड़ सकती है। देर से आने वाले मरीज पहले से उपस्थित एवं कतार में प्रतीक्षा कर रहे मरीजों से पहले दिखाने की ज़िद नहीं कर सकते।

सभी मरीजों से अपेक्षा है कि वे अनुशासन बनाए रखें तथा रिसेप्शन स्टाफ और अन्य मरीजों के साथ सहयोग करें। अभद्र व्यवहार, डराने-धमकाने, धमकी देने या क्लिनिक के कामकाज में बाधा डालने की अनुमति नहीं होगी। अमर मेडिकल एजेंसी एवं संबंधित क्लिनिक को उचित आवश्यकता होने पर OPD के समय में बदलाव करने, कतार का प्रबंधन करने या परामर्श को पुनर्निर्धारित करने का अधिकार होगा। जहाँ व्यावहारिक रूप से संभव होगा, मरीजों को महत्वपूर्ण देरी या परामर्श रद्द होने की सूचना दी जाएगी।

OPD के लिए समय पूछने, परामर्श हेतु पंजीकरण कराने या क्लिनिक आने पर मरीज यह समझते हैं कि बताया गया समय अनुमानित है और प्रतीक्षा करनी पड़ सकती है। हालाँकि, इस नियम की कोई भी बात लागू कानूनों के अंतर्गत मरीजों को प्राप्त अधिकारों या कानूनी उपायों को सीमित नहीं करती। देरी, परामर्श रद्द होने या कतार संबंधी समस्याओं के लिए मरीज रिसेप्शन या क्लिनिक प्रबंधन से संपर्क कर सकते हैं।

14. Contact Us